Contribution of NGOs in Delivery of Primary Health Care Services in Zimbabwe. A Case of Medicins San Frontiers at Epworth Poly Clinic
The study seeks to explore the contribution of NGO’s in delivery of primary health care services. The related literature review shows that non-governmental organisations play a pivotal role in the delivery of primary health care services. The study was situated within the concept of health security whereby NGOs are contributing towards improving people’s security and well-being. The study used qualitative method because the study is social in nature. A case study design was used. Interviews were conducted to gather information at a primary health care clinic with the target population of poly clinic patients, health workers and sampling size of 2 project managers, 8 health workers and 10 patients. Purposive sampling was used whereby the researcher selected the participants who were relevant for the study. The research findings revealed that NGO’s are positively contributing in the delivery of primary health care services through providing treatment services, preventive measures and care towards patients. However the findings also showed that there are some issues of concern which were raised such as giving little attention to some other diseases which are not aided by the NGOs. This made some other patients complain about the services that are provided at the clinic. The researcher went on recommending that The Government health department should work closely with NGOs, share plans quarterly, yearly and see what gaps exists and that NGOs should fill in. The researcher proposed a topic for future research that is assessing the collaboration of NGOs and Local Government in the delivery of primary health care service.