The impact of absenteeism on organisational performance: A case study of Kent Estate.
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The purpose of this study was to investigate the impact of absenteeism on organisational performance using a case study of Kent Estate Agricultural Industry with a population of one hundred and sixty four permanent and contract employees. The study employed a descriptive survey design. A sample of eighty-two respondents, which consisted of managers, supervisors, clerks and other general employees was drawn from various departments at Kent Estate; namely, Human Capital Management and Administration, Workshops, Horticulture, Security and Poultry. Moreso, a stratified random sampling technique were used to draw participants from the mentioned departments. The researcher utilized questionnaires, interviews and secondary data sources, namely, clinic and human resource management annual reports. Tables, graphs and pie charts were used to present data. The data was analysed using Excel and Statistical Package for Social Sciences (SPSS).The study established that absenteeism impacted negatively on organisational performance. It also established that the major causes of absenteeism at Kent Estate were poor working conditions, stress related illness and poor leadership styles. In addition, there was a negative relationship between absenteeism and productivity. The study recommended that an effective and efficient absenteeism policy framework should be put in place and also that management must ensure that all organisational members were aware of and understand such a policy framework and their consequences that may arise from lack of adherence to the policy. The study also recommended that there is need for education and training for employees to be aware of the impact of absenteeism on productivity. Further, the organisation should provide favourable working conditions in order to enhance levels of employee loyalty. The research also recommended that effective disciplinary procedures be implemented in order to reduce absenteeism levels within the organisation.